I’d always wanted to do a story on Replacements, but had no idea it would be sooooo much fun! Here’s my article, which originally ran in the Washington Post on April 27, 2014, and has since been reprinted in several other newspapers. Details for visiting are below the story. The kicker: I was cleaning out the basement after this ran and discovered yet another box of inherited crystal, worth enough money to warrant a return visit. This time I’m making a point of meeting owner Bob Page. Can’t wait!
By Diane Daniel
When Laurie Oliver, running the sellers’ counter at Replacements, Ltd., said that it might take 90 minutes to process my six plastic tubs of china, silver and crystal, my first thought was, I’m pretty sure I’ll need more time than that.
For years, I’d driven past the gigantic showroom and warehouse (“the size of eight football fields!” according to the Web site), visible along Interstate 85 just east of Greensboro, N.C., thinking that I wanted to drop in. Not because I like to shop (I don’t), but because the scale and mission of the place fascinate me. The aptly named company maintains the world’s largest inventory of old and new china, crystal, silver and collectibles – some 12 million pieces representing more than 400,000 patterns. Broke your Margarete Bridal Rose salad plate? Look no further. Want some cash for your Spiegelau Aida water goblet? Step right up.
The bulk of the company’s dealings, both buying and selling, occur online, on the phone, and through parcel delivery. But for more than 55,000 annual visitors, Replacements transforms into much more than a center of commerce. I experienced it as a dog park, a gay rights center, an inventory-handling machine, a tableware museum and a place of worship – or at least profound appreciation – for benevolent leader Bob Page.
I started my unofficial tour in the back parking lot (non-selling visitors typically use the front door). I’d dutifully made the recommended sellers’ appointment and had identified my inherited china patterns. But I’d also brought a hodgepodge of indeterminate crystal and items that I hoped were actually silver. (Prices are based on supply and demand.)
The first thing I noticed was the tall pole holding two flapping flags – one stamped with the Replacements logo and the other covered in rainbow stripes, the universal gay symbol. Owner Page, once closeted, is now known as a gay rights leader locally and statewide, a bold proclamation for a mainstream business owner in these parts.
As I was unloading my boxes onto a cart, two employees passed by, one walking a black Lab and the other a Pomeranian, lending truth to the sign on the door that reads, “Well-behaved pets welcome.” Staffers told me that though dogs rule, visitors have also brought cats on leashes and even a pot-bellied pig.
After Oliver explained the drill, she cut me loose to play. I followed the yellow tape on the floor down a long corridor in a warehouse toward the retail showroom, passing row after row of floor-to-ceiling shelves filled with china, crystal and some collectibles. (Hummels, anyone?)