Delta does it again

I fly mostly Southwest and Delta. Seems I’m always writing love letters to Southwest and the opposite to Delta. Here’s the latest.

Wessel and I were booked on a flight from NC to Amsterdam, via Atlanta on Wednesday, with a comfy two-hour connection window. On Monday, we got word that the flight was canceled and they were routing us through Detroit, with only a 45-minute connection. That always makes me nervous, but there it was.

Sure enough, the plane left NC 30 minutes late. To top things off, once we got in, with just enough time to spare if we were quick, the plank between the airport and the plane didn’t work properly and we were stuck on the plane for an extra five minutes, maybe more. Even the pilot was yelling at the terminal workers to get moving. When the plank went down, about five of us did our best OJ sprints (remember those?) to our gates a half a mile away. (Of course I asked every Delta person I could to please advise the Amsterdam flight that we were on our way.)

Wessel made it there first, JUST as they were closing the door. Seriously. Not only would they not let us on the plane – here’s the totally annoying part – they said they had no record of us (thanks for alerting the gate, Delta folks) and that the computer had already rebooked us to leave the next day. (We heard different stories from different Delta people about this process.) We managed to get hotel and meal vouchers, and took an overnight kit in lieu of waiting two hours to get our luggage.

Things happen, and though this is a terrible inconvenience, causing us to miss Queen’s Day Eve festivities tonight (waaaaaaaahhhh….),  miss seeing a dear friend, and to pay for a hotel in Amsterdam we’re not using, etc., I realize it’s not the biggest deal in the world. It’s not a weeklong stay because of volcanic ash.

But what really gets to me, and what we the people remain up in arms about, is the airlines’ lack of caring about individuals. You’re a cog in the machine, and if your situation doesn’t fit their machine, even if they caused the situation, so be it.

Rant concluded.

One Response to “Delta does it again”

  1. karel Says:

    In those days, when I was young (long ago), I was teached that the customer was KING. Shops and companies tried to please the king.
    I was not aware of, but it seems that there has been some revolution. The customer is no more the King, but the servant. And the nowadays King is flying high, even higher then Wallstreet. Sorry, but we have to obey.
    The standard is no more service but $$$$

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