A crazy thing happened before my recent nonstop Delta flight from Durham, NC, to Boston. The flight was scheduled to leave at 4:25 p.m. I got an email at 1:25 p.m. saying “we have just been advised of a time change.” The flight was rescheduled for 5:36 p.m. On the way to the airport, around 4 p.m., I got another email and an automated call to my cell saying there was another time change — to 8:42 p.m. I headed back home.
Around 7 p.m. I checked the status online, only to learn that my plane was on the runway awaiting takeoff! What??!!
I called Delta and was told “we’re sorry for your misunderstanding. You should have gone to the airport at the time your flight was originally scheduled to depart.”
Now that’s just ridiculous.
I had to rebook for the next morning, greatly inconveniencing many people and missing a meeting. Not to mention that the flight was at the crack o’ dawn, a time of day I do my best to avoid.
Later, Delta spokeswoman Susan Elliott said in an email, “occasionally we are able to recover from the delay more quickly than expected…. In certain situations, and it is not often, customers can find themselves with circumstances where they are unable to make their flight.”
Translation: There was no “misunderstanding.” I did the right thing, which turned out wrong.
For the record, Delta’s policy of alerting passengers about delays and cancellations is much appreciated. I just hope Delta doesn’t steer me to the right place at the wrong time again.